Terms of Service & Privacy Policy
Last updated: August 2026
Important Agency Disclosure
ArrivalsDocs LLC is a private travel agency and is not affiliated with, operated by, or endorsed by any government agency. We charge a service fee to assist travelers with completing and processing official arrival declarations and entry forms quickly and accurately. You may apply directly on official government websites for free.
Terms of Conditions
1. Overview & Service Agreement
By accessing or using the services provided by ArrivalsDocs LLC (“we,” “us,” or “our”), you agree to be bound by these Terms of Conditions. Our service consists of assisting users with the review, translation, formatting, and submission of travel entry declarations.
2. Service Fees & Government Sites
Our service fee covers application assistance, data verification, and customer support. You acknowledge that official government forms are available directly from government portals without our service fee.
3. Accuracy of Information
You are solely responsible for providing accurate, complete, and truthful information in your application. ArrivalsDocs LLC is not liable for entry delays, rejections, or penalties resulting from inaccurate or false information provided by the applicant.
4. Disclaimer of Guarantee
While we review submissions to reduce errors, the final decision to approve or deny entry rests entirely with the customs and immigration authorities of the destination country. We do not guarantee entry approval.
5. Refunds & Cancellations
Once an application has been processed and submitted to the relevant authorities on your behalf, our service fee becomes non-refundable. If you request a cancellation before processing has begun, a refund may be granted upon review.
Privacy Policy
1. Information We Collect
To process your arrival declarations, we collect personal information you voluntarily provide, including full names, contact details (email address), passport information, flight itineraries, and payment details.
2. How We Use Your Information
We use your personal data strictly to fulfill your requested travel declaration services, communicate updates regarding your application status, respond to customer support inquiries, and comply with legal requirements.
3. Data Security & Storage
We implement strict security measures, encryption protocols, and administrative controls to protect your personal information from unauthorized access, alteration, or disclosure.
4. Third-Party Sharing
We do not sell, rent, or trade your personal data. We only share required information with destination government portals or processing infrastructure necessary to complete your travel document application.
5. Contact Us Regarding Your Privacy
If you have questions about our Privacy Policy or wish to request the correction or deletion of your data, contact our support team at support@arrivalsdocs.com.